Plemmons is CEO for Visitor Services at the Capitol Visitor Center. (Tom Williams/CQ Roll Call)
North Carolina native Beth Plemmons, CEO of visitor services at the Capitol Visitor Center, is a pro at Southern hospitality.
She spent 17 years working in reservations and ticketing positions at the grandiose 19th century Biltmore Estate in Asheville, N.C., then transitioned to guest services at Virginia’s Mount Vernon Estate and Gardens. The Virginia Tech alumna, who studied hotel, restaurant and institutional management, joined the leadership team of the CVC just a few months before the 580,000-foot complex’s Dec. 2, 2008, grand opening.
Touring the CVC with CQ Roll Call this August, Plemmons showed off her favorite item in the Exhibition Hall collection: a marble gavel and wooden triangle that Mount Vernon resident George Washington used to lay the Capitol’s cornerstone in 1793. She stopped just short of calling the Capitol grounds an estate at one point, explaining, “This is the first time I’ve ever not worked as part of an estate.”
Plemmons accepted her first federal government post “on the heels of some controversy,” she said during a wide-ranging interview about her six-year tenure. She took a job as director of visitor services after years of negative press about construction delays and the $621-million structure’s ever-increasing price tag. While such issues are in the rearview mirror, other contentious ones have bubbled up in the intervening years, particularly surrounding the relationship between managers and the front-line employees at the CVC — its tour guides. Full story